Legal

Privacy Policy

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Last updated:

Who we are

Hatfield's Cleaning Company ("we", "our", "us") is a domestic and commercial cleaning service operating from Northfield, Birmingham. For privacy-related queries, contact us at info@hatfieldscleaningcompany.co.uk or 07927 258096.

What information we collect

When you contact us — via the quote form, by phone, by WhatsApp, or by email — we collect:

  • Your name
  • Your phone number and email address
  • Your postcode and address (to provide our service)
  • Details of the cleaning service you're enquiring about
  • Any additional information you choose to share with us

How we use your information

We use your information only to:

  • Respond to your enquiry and provide a quote
  • Arrange and deliver the cleaning service you book
  • Keep in touch about your bookings
  • Issue invoices and keep accounting records as required by law

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Who we share information with

We only share your information where necessary, and only with:

  • Members of our cleaning team who need it to deliver your service
  • Our accountant, for tax and bookkeeping purposes
  • Legal or regulatory authorities, if required by law

How long we keep your information

We keep your contact details for as long as you remain a customer, and for up to six years after our last contact with you (to meet UK accounting and tax record-keeping requirements).

Your rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct any information that's wrong
  • Ask us to delete your information (where we don't have a legal reason to keep it)
  • Object to how we use your information
  • Complain to the Information Commissioner's Office (ico.org.uk)

Cookies

This website uses essential cookies only — there is no third-party tracking, analytics, or advertising. If we ever add analytics in the future, we'll update this policy and ask for your consent first.

Changes to this policy

If we update this policy, we'll publish the new version on this page and update the "last updated" date above.